Business Systems Support Technician

BUSINESS SYSTEMS SUPPORT TECHNICIAN

PROFESSIONALS AT PLAY

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Started by 2 brothers 13 years ago in Leeds, Professionals at Play has grown to a nationwide competitive socialising group with 28 venues across the UK and many more to come! Our mission is to bring the playground to the bar.

We are introducing a new role to strengthen our technology operations and ensure our team receive consistent reliable support.

WANT TO BE A PART OF SOMETHING AMAZING?

WHAT WE’D EXPECT FROM YOU;

The Business Systems Support Technician will provide day to day technical assistance, support the deployment and maintenance of both hardware and software. They will also play a key role in the smooth running of core business systems including EPOS, booking platforms, and other operational tools.

Role Responsibilities:

• Provide IT support to head office and venue teams, responding to help desk tickets, diagnosing issues, and ensuring prompt resolution.
• Set up, configure, and maintain laptops, tablets, network equipment, and other IT hardware.
• Manage user accounts, permissions, and access across multiple systems.
• Maintain, configure, and troubleshoot core business systems, including EPOS tills, booking platforms, stock management tools, and staff scheduling platforms.
• Assist with software updates and routine system checks.
• Support the implementation of new systems and digital tools across the business.
• Prepare and deploy hardware for new venues, refurbishments, and equipment replacements.
• Maintain an accurate IT asset inventory and ensure all equipment remains in good working order.

WHAT YOU GET

• Salary up to £30,000
• 50% off food and drink and free gaming in all our venues across the UK
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle To Work & SmartTech Scheme

JOB SPECIFICS

• 37.5hr working week
• Report to the Head Of Business Systems
• It is expected that you will be able to reliably commute to our Head Office
• It is expected that you have previous experience in an IT support role
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, people team, operations and maintenance.

THINK YOU’VE GOT WHAT IT TAKES TO BE IN THE PROFESSIONALS AT PLAY TEAM?

HIT APPLY NOW!

GOOD LUCK!